About
My name is Daniel Roberts, and I am an IT Professional working towards a career in Software Development. I have spent over five years working in a Help Desk environment. I spent my Senior Year at Hanover College working at the school's free IT Service Desk, providing insights and system maintenance to students and faculty. I spent just over four years working as a Field Support technician, providing PC and Mac support to over 500 on-site employees and countless other off-site employees. More recently, I have been working towards improving my knowledge of Software Development. This began with my Front End Web Development course with Code Louisville in May 2018, and eventually culminated in my completion of a Postbaccalaureate Certificate in Software Development and Programming. I continue to increase my knowledge in all things IT as I search for new knowledge and fresh challenges.
IT Specialist
I am passionate about learning and technology. I have a long history of both formal education and self-directed study with regard to a wide variety of topics.
Troubleshooting comes naturally to me. I am a problem solver and researcher, able to find unique solutions to complex problems. I have honed these skills professionally as a Field Support Technician as well as in my personal time serving as a point-of-contact on technical matters for my friends and family. I’m the one people come to when they need a solution right now.
- City: Louisville, Kentucky Metropolitan Area
- GitHub Username: danielproberts
- LinkedIn Username: danielprescottroberts
Skills
I aspire to be a Full-Stack Developer with a strong knowledge of any related IT topics. As such, I make a point of learning a variety of technologies both on the front-end and back-end. My formal education has focused primarily on C#, and I still keep C# in my toolbox as a solid general-purpose language. In the long-term, I plan to move into JavaScript, with a focus on the MERN (MongoDB, Express, React, Node) Stack. I still have a lot to learn, but I am very excited by the prospect.
Resume
Summary
Daniel Roberts
History of providing highly effective solutions to a wide variety of technical challenges with an emphasis on maintaining an organization-level understanding of business needs and processes.
- Based in the Louisville, Kentucky Metropolitan Area
- Open to Remote Work
Education
Post-Baccalaureate Certificate in Programming & Software Development
2020 - 2021
Purdue University Global, West Lafayette, IN
A very focused program consisting of six Software Development-focused courses, ranging from the fundamentals to advanced topics related to the Software Development Life Cycle with an emphasis on the Agile practices.
Bachelor of Arts in Computer Science
Hanover College, Hanover, IN
An ecclectic program emphasizing a high-level understanding of Computer Science topics, as well as placing a higher degree of importance on liberal arts topics than a Bachelor of Science degree.
Professional Experience
IT Support Specialist
August 2021 - Present
Tata Consultancy Services, New Albany, IN
- Provide break/fix support to local Mac and PC users
- Assist L1 Support Team with escalations of critical issues for local and remote users
QA Tester
June 2021 - July 2021
Interapt, Louisville, KY
- Followed testing plans to perform required regression testing of embedded software systems
- Participated in semi-weekly Scrum meetings
Mentor/Facilitator - Front-End Web Development, C#, and Technical Support
October 2020 - August 2021
Code Louisville / Tech Louisville, Louisville, KY
- Lead and facilitate weekly meet-ups for Code Louisville Students
- Coach students to ensure successful completion of training program
- Answer technical questions and provide support and guidance for completing required projects and assignments
IT Field Support Technician
May 2015 - November 2019
Cenveo, New Albany, IN
- Trained and onboarded incoming IT Field Support Technicians
- Exercised problem-solving and critical thinking to resolve issues unresolved by Tier 1 Support
- Managed maintenance of production servers; handled Data Center Backups
Contact
The fastest way to contact me would be sending a message on LinkedIn. My username is danielprescottroberts, and my profile can be found here.